Category Archives: Uncategorized

Measure Customer Service Quality, Not Just Call Time

The call time report is an often misunderstood customer service call center report. Too many customer service managers place too much emphasis on reports focusing the number of phone calls or the amount of time spent on phone calls. Phone … Continue reading

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Are You Providing REAL Customer Service?

Customer Service in America is horrible at best. Search online for the term “customer service” and you’ll find hundreds of millions of results. So why is it so hard to get great service? Great service isn’t hard. It just takes … Continue reading

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